Customer Support Representative

4 weeks ago

Baguio City, Cordillera, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time
Talent Outsourcing Channel Solutions' is seeking an experienced Customer Service Representative (RETAIL/HEALTHCARE/FINANCIAL ACCOUNT) to join our team in Baguio City, Benguet. This is a full-time position where you will be responsible for providing excellent customer service and support to our clients and their customers. As a Customer Service Representative, you will be the primary point of contact, ensuring a positive and seamless experience for all interactions.

What you'll be doing
Respond to incoming calls, emails, and other customer inquiries in a timely and professional manner
Accurately record and document customer interactions and details
Resolve customer issues and concerns, providing exceptional service and support
Escalate complex or unresolved issues to the appropriate team or supervisor
Upsell and cross-sell products and services to customers when appropriate
Adhere to all company policies, procedures, and quality standards
Participate in team meetings and training sessions to continuously improve skills and knowledge

What we're looking for
With or without BPO experience in a customer service or call centre role are welcome to apply (may vary on the account/campaign) *RETAIL/HEALTHCARE/FINANCIAL ACCOUNT
Strong communication and interpersonal skills, with the ability to build rapport with customers
Excellent problem-solving and critical thinking abilities
Proficient in using computer systems and customer relationship management (CRM) software
Adaptable and able to work in a fast-paced, dynamic environment
Passionate about providing exceptional customer service

What we offer
At Talent Outsourcing Channel Solutions', we are committed to creating a positive and supportive work environment for our employees. We offer competitive compensation, opportunities for career advancement, and a range of benefits including health insurance and retirement plans. Additionally, we provide ongoing training and development to help our team members succeed and grow.

About us

Talent Outsourcing Channel Solutions' is a leading provider of outsourcing services, specialising in call centre operations and customer support. We work with a diverse range of clients across various industries, helping them deliver exceptional customer experiences. Our team of dedicated professionals is committed to excellence, innovation, and delivering exceptional results.

Apply now to join our team as a Customer Service Representative and be a part of our continued success.

Job summary
Exciting customer service role - great team, career growth, and excellent benefits package. Here in Baguio, Benget. APPLY NOW

  • Customer Support Representative

    4 weeks ago

    Baguio City, Cordillera, Philippines Talent Outsourcing Channel Solutions Full time

    Talent Outsourcing Channel Solutions' is seeking an experienced Customer Service Representative (RETAIL/HEALTHCARE/FINANCIAL ACCOUNT) to join our team in Baguio City, Benguet. This is a full-time position where you will be responsible for providing excellent customer service and support to our clients and their customers. As a Customer Service...

  • Customer Service Representative

    4 weeks ago

    Baguio City, Cordillera, Philippines TalentPop App Full time

    ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.Perks & BenefitsAnnual performance-based increasesPaid time offHealth and dental insurance or a monthly health stipendHoliday bonusesPermanent...

  • Customer Experience Representative

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000

    Delivering Exceptional Customer ExperiencesJob OverviewAre you passionate about providing world-class customer service? Do you thrive in a fast-paced environment where no two days are ever the same?Sitel is seeking highly motivated and skilled individuals to join our team as customer service representatives. As a key member of our team, you will be...

  • Customer Service Representative

    4 weeks ago

    Baguio City, Cordillera, Philippines Risewave Consulting, Inc. Full time

    Responsibilities:Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool's laser cutting and engraving products.Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions.Monitor and follow up on customer feedback to ensure complete resolution of...

  • Customer Service Representative

    4 days ago

    Baguio City, Cordillera, Philippines beBeeCustomerService Full time

    About Customer SupportWe are seeking friendly, thoughtful, and resourceful individuals who love helping others. Our ideal candidate is passionate about building trust and connection with customers through chat, email, or phone.About the RoleConnect with customers to answer questions and resolve issuesAssist with product inquiries, order tracking, and...

  • Customer Support Agent

    2 weeks ago

    Baguio City, Cordillera, Philippines TalentPop App Full time

    About UsAt TalentPop App, we believe customer support is more than just answering questions — it's about building trust and connection. We're on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.About UsAt TalentPop App, we believe customer support is more than...

  • Customer Service Advisor

    4 days ago

    Baguio City, Cordillera, Philippines beBeeCustomerService Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team.About the RoleThe ideal candidate will be responsible for handling customer inquiries, resolving issues and providing exceptional service.Key Responsibilities:Provide top-notch customer service through phone, email and in-person...

  • Support Analyst Accounting

    3 weeks ago

    Baguio City, Cordillera, Philippines Neksjob Full time

    About the RoleNeksjob Corporation is seeking a Support Analyst – Accounting to join our dynamic APAC team supporting clients in ANZ. As a provider of innovative real estate software solutions, we pride ourselves on delivering exceptional client support.In this role, you will be the first point of contact for our clients, delivering professional and...

  • Support Analyst Accounting

    3 weeks ago

    Baguio City, Cordillera, Philippines Neksjob Full time

    About the RoleThoughtFocus is seeking a Support Analyst – Accounting to join our dynamic APAC team supporting clients in ANZ. As a provider of innovative real estate software solutions, we pride ourselves on delivering exceptional client support.In this role, you will be the first point of contact for our clients, delivering professional and confident...

  • Customer Service Representative- BPO

    4 weeks ago

    Baguio City, Cordillera, Philippines AnswerCalls Full time

    Good communication skills NO VERSANT AND MOCK CALL- PURE ONSITE WORK- No need to go onsite- Virtual process- earn up to 27K- GOOD FOR FIRST TIMERS- NO work from home- open for newbies PM ME NOW