Senior Project Coordinator

5 days ago

Pasig, National Capital Region, Philippines beBeeProjectManager Full time

Our ideal candidate will be the primary point of contact for our clients who have purchased website products. They will oversee multiple projects at once and communicate effectively with both clients and development teams.

Responsibilities
  • Assist clients through the website production process until their website is launched.
  • Maintain clear communication between clients and the development team.
  • Ensure projects remain on schedule and within budget.
  • Report project progress to clients regularly.
  • Suggest improvements for clients' online presence based on industry best practices.
Additional Responsibilities
  • Manage website projects in production.
  • Maintain excellent customer relationships.
  • Track and resolve web project issues.
  • Create and deliver project status reports.
  • Understand clients' goals and advise on achieving them.
  • Ensure clients receive services needed to meet their business objectives.
  • Support internal and client projects.
  • Coordinate with colleagues via phone and email.
  • Anticipate project errors before clients contact support.
  • Launch projects with minimal revisions from Quality Assurance.
  • Review websites proactively for issues and revisions.
  • Foster effective communication between clients and development teams.
  • Manage weekly non-contacts.
  • Complete and pass Advanced IDX training.
Requirements
  • Experience managing multiple clients or projects.
  • Background in art and design is a plus but not required.
  • Excellent communication skills with a neutral accent.
  • At least 1 year of customer support experience servicing clients.
  • Experience with internet-related products like web hosting and design.
  • Ability to multitask, prioritize, and meet deadlines.
  • Adaptability and eagerness to learn.
  • Goal-oriented and detail-focused.
  • Positive attitude and teamwork spirit.
  • Knowledge of Salesforce and Wordpress is a plus.
  • Willingness to work flexible hours.
Competencies
  • Excellent communication
  • Team player
  • Fast learner
  • Organized
  • Patient and flexible
  • Resourceful and assertive
  • Positive attitude
  • Coachable

We offer a challenging yet rewarding environment that encourages growth and professional development. Apply today to become part of our team

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