Remote Linux Support Engineer

2 days ago

Cainta, Calabarzon, Philippines beBeeSupport Full time $60,000 - $80,000
Job Description

We are looking for an experienced Linux Support Engineer to join our team. This role involves providing technical support to customers using Ubuntu and open source products.

The successful candidate will be responsible for troubleshooting complex cloud environments, desktop and server issues, and Linux kernel crashes. They will also work with colleagues to resolve problems and provide expert-level support to customers.

This is a globally remote role, and the ideal candidate will have excellent communication skills and be able to work independently. They will also have experience with Linux troubleshooting, including collecting logs and stack traces, and fine-tuning by editing configuration files.

We offer a competitive compensation package, which includes a performance-driven annual bonus or commission. We also provide additional benefits, such as a personal learning and development budget of USD 2,000 per year, annual holiday leave, maternity and paternity leave, and an Employee Assistance Programme.

Requirements
  • Exceptional academic track record from both high school and university
  • Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
  • Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
  • Track record of going above-and-beyond expectations to achieve outstanding results
  • Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
  • Knowledge or basic hands-on experience on 2 or more of:
    • Linux server administration
    • Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
    • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
    • Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
  • Ability to learn quickly, thrive on change and handle the pressure of a customer-facing job
  • Strong written and verbal English communication skills
  • Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
  • Result-oriented, with a personal drive to meet commitments
Benefits
  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass, and travel upgrades for long-haul company events
About Us

We are a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

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