Training and Coaching Executive
5 days ago
We are looking for a highly skilled Training Supervisor to join our team. The ideal candidate will have a deep understanding of contact center training programs, excellent training development and delivery skills, and the ability to collaborate with clients and internal teams.
About Our Company
Continuum Global Solutions is a leader in providing customer care services, partnering with top companies to deliver exceptional experiences through its global network of contact centers.
Responsibilities
- Lead Training Programs: Develop and implement comprehensive induction and accreditation programs for all staff working on contracts, ensuring compliance with client, legislative, and regulatory requirements.
- Deliver Training Events: Coordinate and deliver training events as set by Service Excellence and Operational Directors, including technical and soft skills, regulatory compliance, management development, and business-specific materials.
- Collaborate with Stakeholders: Work closely with clients and internal teams to identify emerging requirements and ensure they are reflected in training and development plans.
- Develop and Evaluate Content: Create or update training content to align with Vertex branding and high-quality standards, and evaluate new content prior to and post-launch to ensure desired outcomes.
- Coach and Develop Team Members: Provide coaching, feedback, and development opportunities to improve team members' skills and contribute to the organization's success.
Requirements
- A strong understanding of contact center training programs and excellent training development and delivery skills.
- Minimum three years documented successful experience in a leadership position.
- Excellent verbal and written communication skills, analytical skills, and proficiency in productivity tools such as Microsoft Office.
- Prioritizing education at the Bachelor's level or higher is preferred, but a high school diploma is the minimum requirement.
What We Offer
- Paid vacation, sick leave, and holiday time off.
- HMO Coverage.
- State-of-the-art facilities.
We are committed to creating a positive work environment, where our employees can grow and thrive. Join us and become part of a dynamic team that makes a real difference in our customers' lives.
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