Digital Payments Analyst

3 days ago


Quezon City, National Capital Region, Philippines Western Union Full time

Role Summary

The Specialist, Customer Care role at Western Union requires a highly motivated and experienced individual to join our WU Digital Payments team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and driving operational excellence in a fast-paced digital payments environment.

Main Responsibilities

  1. Construct forecasts and make recommendations based on business data and market knowledge.
  2. Make a difference by consulting users and leading cross-functional teams to address business issues.
  3. Complete responses to Digital Banking, bank inquiries, and disputes by preparing comprehensive case reviews.
  4. Support internal and external payment inquiries and engage payment vendors when necessary.

Requirements

  1. College or higher degree with 1 year of experience working in the financial sector is preferred.
  2. Online payments and banking experience is preferred.
  3. Fluency in English with outstanding verbal, writing, and listening skills (B2+).
  4. Excellent analytical, critical thinking, and problem-solving skills with attention to details.

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