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Home Loan Specialist Support

1 week ago

Makati City, National Capital Region, Philippines Lendi Group Full time

Lendi Group is a market leader in digital property finance, operating the country's #1 retail mortgage broker and Australia's #1 digital mortgage brand.

Its national network of brokers and retail stores provides Australians with the power of choice and confidence in major financial decisions.

This role is a key part of the company's vision to be the top destination for Australians to buy and own property.

You will assist customers and brokers with Aussie White Label products, providing expert support on loan servicing and product inquiries.

Your responsibilities will include handling repayment changes, statements, internet banking support, broker escalations, settlements, and more.

  • Provide first-call resolution across multiple channels – phone, email, and messaging platforms.
  • Ensure compliance with policies, industry regulations, and internal procedures.
Qualifications
  • Minimum 1 year customer service experience, preferably in a call centre, finance, or mortgage industry.
  • Strong verbal and written communication skills in English.
  • Comfortable with both inbound and outbound calls.
  • Able to handle objections, resolve complaints, and provide clear, professional support.
  • Tech-savvy – experience with CRM systems and Microsoft Office (Excel, Outlook, Word).