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End-to-End Solution Coordinator

1 week ago

Taguig, National Capital Region, Philippines Canon Australia Full time
About the Company

We're a market leader in business process optimisation and IT services, helping organisations achieve greater growth and success. Our team works collaboratively with customers to deliver bespoke solutions that meet their unique needs.

We pride ourselves on being a trusted partner, delivering reliable, scalable, and cost-effective solutions that help our customers stay ahead. Our inclusive and diverse workforce is committed to making a positive impact in the broader community.

About the Job Description

This role involves ensuring seamless installation and associated logistics from point of sale through to training. You will be responsible for managing installation targets, keeping customers informed, and maintaining relationships with stakeholders.

  • Ensure machine installation process is run in accordance with Branch Installation Procedures;
  • Schedule installations of both hardware and software solutions offered by Canon CBS;
  • Follow up on any implementation issues within Canon to provide the customer with a seamless implementation experience;
  • Gain Customer signoff on the completion of the implementation from Canon Engineers/Business Partners;

Key Responsibilities

  • Provide advice, guidance, and support to customers during and after implementation as required;
  • Contribute to planning requirements for all major contracts and tenders;
  • Develop and implement agreed installation processes;
  • Identify customer needs and implement appropriate solutions;