End-User Patch Management Expert

7 days ago

Taguig, National Capital Region, Philippines Steadfast Group Limited Full time

ABOUT US

Steadfast Group is the largest general insurance broker network and group of underwriting agencies in Australasia, with growing operations in Asia, Europe, and the US.

Based in Bonifacio Global City Taguig, Steadfast Shared Services in the Philippines is expanding its Finance, Insurance, Underwriting and Technologies teams.

We are proud of our diverse mix of people and skills, coming together across multiple businesses to support our broker network and create next-generation thinking, systems, and technologies that will drive the insurance sector forward. Ours is an exciting, progressive organization where you can build a meaningful professional career alongside some of the brightest people in the insurance industry.

ABOUT THE ROLE

The End-User Patch Management Expert will be tasked with designing, deploying, configuring, and supporting desktop technologies in a distributed environment. This role includes responsibilities for software distribution, patch management, and the creation and deployment of software packages to workstations. Additionally, the role involves handling security-related activities, such as patching, remediations and decommissioning applications.

Key Responsibilities:

  1. Maintain and manage the inventory of registered assets within the endpoint management solution, ensuring all assets are properly registered and retired.
  2. Regularly update existing enterprise application packages within the software repository.
  3. Create, build, test, and deploy new software packages.
  4. Perform regular patching activities to maintain system integrity and security.
  5. Identify and remediate non-compliant endpoints, including patch remediations, encryption, anti-virus, and other compliance requirements.
  6. Develop remediation or distribution packages as needed.
  7. Extract and perform regular or ad-hoc compliance reporting of endpoints.
  8. Identify and remediate outdated software.
  9. Ensure end points are compliant with security standards.
  10. Serve as a subject matter expert in end-user compliance and remediation.

Essential Skills and Expertise:

  1. At least 2 years of experience in systems administration or a similar end-user support role.
  2. Experienced in configuring and administering Microsoft Endpoint Manager (Intune), including device enrollment (e.g., AutoPilot), configuration and compliance policies, app management, mobile device management, and endpoint security configurations.
  3. Proficiency in administering Manage Engine Endpoint Central (formerly Desktop Central).
  4. Experience in managing and supporting Microsoft Defender for Endpoint.
  5. Proficient in knowledge of scripting languages such as PowerShell, particularly with Windows and Microsoft Graph PowerShell modules.
  6. Expertise in managing and supporting Windows operating systems.
  7. Strong understanding of the ITILv4 framework and methodologies.
  8. Basic knowledge of networking within the TCP/IP model, including IPv4 addressing, TCP and UDP protocols, and common application layer protocols such as DNS.
  9. Strong written and verbal communication skills and an ability to translate complex technical items to lay audiences.
  10. Understanding of Essential Eight Security Framework is an advantage.

Qualifications:

  1. Tertiary qualification in Information Technology or Computer Science.
  2. Highly desired, industry certifications (e.g. ITIL, Microsoft Certified: Microsoft 365 Administrator, Endpoint Administrator Associate).

WHAT TO EXPECT

We offer you exciting benefits to support you in your professional and personal journey:

  1. Flexible work arrangements to help you balance work and personal responsibilities.
  2. Career development opportunities through technical and leadership programs.
  3. Life, disability, and travel insurance, plus access to other discounted insurance options.
  4. A competitive compensation and benefits package.
  5. A vibrant, collegiate, inclusive culture that celebrates you.

We want to learn more about you, so click the link to apply. You may also email hr@steadfastsharedservices.com.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Administrative, Information Technology, and Management

Industries

Technology, Information and Media and IT System Custom Software Development

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