Manager of Workforce Operations

Job OverviewShopee is seeking a seasoned professional to lead its workforce management operations. The successful candidate will be responsible for developing and implementing strategic plans to optimize workforce performance, ensure business alignment, and drive operational excellence.This role requires a unique blend of analytical, technical, and...

Job SummaryThe Workforce Supervisor role at VXI Global Holdings B.V. (Philippines) involves managing the workforce department to ensure efficient call center operations within service level agreements for all accounts.Main ResponsibilitiesManage staffing levels to meet operational requirements.Create reports for management and other departments.Determine...

About the Role:The Workforce Assistant Manager is responsible for leading a team of workforce analysts and schedulers, ensuring effective schedules to handle the workload and efficiently manage real-time operations. This role involves supervising and developing a workforce management team that communicates performance results.Key Responsibilities:Manage...

The Workforce Management (Team Lead) role at Carelon Global Solutions Philippines involves overseeing a team that crafts effective schedules to handle workload demands.As the leader of the workforce management team, you will be responsible for developing strategies to efficiently manage real-time operations and communicate performance results. This includes...

Company Overview:VXI Global Holdings B.V. (Philippines) is a leading provider of business process outsourcing services, delivering exceptional customer experiences to clients worldwide.Salary: $80,000 - $110,000 per annumJob Description:The Workforce Supervisor will be responsible for maintaining call center operations within service level agreements for all...

Job DescriptionAs a Strategic Workforce and Operations Manager at Shopee, you will play a critical role in ensuring the smooth operation of our logistics and workforce management functions.Key Responsibilities:Develop and implement strategic plans to optimize workforce productivity and efficiency.Collaborate with cross-functional teams to identify areas for...

Job DescriptionThe Workforce Supervisor will oversee the management of the Workforce department, responsible for forecasting, scheduling, and real-time monitoring across various accounts. The successful candidate will ensure Call Center Operations support is maintained within service level agreements, create reports to meet operational requirements, and...

Job Title: Workforce ManagerDepartment: Operations/Workforce Management (WFM)Reports To: Senior Manager, Workforce Management/Director of OperationsJob Summary:The Workforce Manager in a BPO environment is responsible for the strategic and tactical management of workforce planning, scheduling, and real-time adherence across multiple client accounts and...

Join to apply for the Workforce Management (Team Lead) role at Carelon Global Solutions PhilippinesThe Workforce Assistant Manager is responsible for supervising and developing a workforce management team that develops effective schedules to handle the workload and efficiently manages the real-time operation and communicates performance results. Responsible...

Duties and Responsibilities:Ensure call center operations support is maintained within service level agreements for all customer accounts.Create reports to meet the requirements of operations, management, and other departments.Determine long-term staffing needs and requirements.Participate in strategic business planning to achieve organizational goals.Lead...

Job Overview:Senior WFM ManagerPosition: Senior WFM ManagerWe are seeking a skilled and experienced Workforce Operations Lead to lead workforce operations for healthcare programs.Responsibilities:- Manage and lead workforce operations for healthcare programs.- Oversee scheduling, forecasting, and real-time monitoring to optimize workforce efficiency.- Work...

The Workforce Assistant Manager is responsible for supervising and developing a workforce management team that develops effective schedules to handle the workload and efficiently manages the real-time operation and communicates performance results. Responsible for leading, developing, and coaching a team of workforce analysts and schedulers. Manage...

Job Description:The WFM Deputy Manager is responsible for overseeing RTA, Planning, reporting and Management Information Systems (MIS) to support data-driven decision-making. This role involves analyzing workforce data, developing staffing strategies, and implementing effective workforce management practices to enhance productivity and efficiency.Coaches...

Job Description:As an HR Business Partner at the E-team Workforce Private Corporation, you will play a vital role in supporting both HR and business operations. Your responsibilities will include managing timesheet processes, resolving employee concerns, handling client escalations, and communicating contract details with employees.You will work closely with...

Job Summary:The Workforce Management (Team Lead) role at Carelon Global Solutions Philippines is a key position responsible for supervising and developing a workforce management team.Main Responsibilities:Develop effective schedules to handle workload and efficiently manage real-time operations.Communicate performance results and lead, develop, and coach a...

Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Pasig site.Join our Transcom Family as a Workforce ManagerThe Workforce Manager possesses a strong knowledge of real-time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and team...

Job Description:The WFM Deputy Manager is responsible for overseeing RTA, Planning, reporting and Management Information Systems (MIS) to support data-driven decision-making. This role involves analyzing workforce data, developing staffing strategies, and implementing effective workforce management practices to enhance productivity and efficiency.Coaches...

Job Title: Workforce Management LeadWe are seeking a highly skilled Workforce Management Lead to join our team at Nezda Technologies, Inc. The successful candidate will be responsible for overseeing the planning and execution of our workforce, ensuring that resources are aligned to achieve business and operations goals.The ideal candidate will have a strong...

Job SummaryThis is an exciting opportunity to join our team as a Workforce Management Strategist. You will be responsible for developing and implementing workforce planning strategies that align with business objectives and drive operational efficiency.You will analyze complex data to inform workforce planning decisions, present analysis and interpretation...

Job Description:The WFM Deputy Manager plays a pivotal role in overseeing RTA, Planning, and Management Information Systems to drive data-driven decision-making. This position involves analyzing workforce data, developing strategic staffing plans, and implementing effective workforce management practices to enhance productivity and efficiency.Coaches team...