E-commerce Fulfillment Manager

4 days ago


Manila, National Capital Region, Philippines Shopee Full time

About the Position

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The E-commerce Fulfillment Manager will be responsible for leading the day-to-day operations of our e-commerce fulfillment center, ensuring high productivity and efficient achievement of Hub KPIs. The ideal candidate will have a strong background in logistics and experience working in a fast-paced environment.

  • Lead a team of staff in processing inbound parcels, sorting, rider dispatch, receiving in-transit parcels, and managing inventory.
  • Monitor and analyze hub performance data to identify areas for improvement.
  • Develop and implement process improvements and projects to enhance hub productivity.
  • Collaborate with the Customer Support team to resolve customer escalations.
  • Manage payment transactions and associated payment processes.
  • Coordinate with agency coordinators to oversee agency teams.
  • Perform other tasks as required to support hub operations.

Requirements

  • Bachelor's Degree Holder
  • At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
  • Has held a leadership role preferably in a warehouse or hub environment.
  • Experience in payments processing or similar function.
  • Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint).
  • Willing to be assigned anywhere in the designated Cluster.
  • Able to do shift work depending on agreed team schedules.
  • Must have a continuous learning mindset; able to do administrative and other tasks in hub operations.


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