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Business Engagement Liaison
7 days ago
Dvo3 Purplebytes snack corner is committed to excellence in customer service, and we're searching for a Business Engagement Liaison to help us achieve this goal. In this role, you'll serve as the main point of contact for our clients, ensuring a positive and memorable experience.
Main Accountabilities- Actively engage with customers to understand their needs, preferences, and pain points, using this insight to tailor our services and improve overall satisfaction.
- Respond promptly to customer inquiries, addressing issues and concerns in a professional and courteous manner.
- You'll be responsible for maintaining accurate records of customer interactions, tracking progress, and identifying areas for improvement.
- A strong ability to analyze complex customer data, identify trends, and develop actionable insights to inform business decisions.
- A talent for building strong relationships with colleagues across departments, fostering collaboration and driving cross-functional initiatives.
- A commitment to ongoing learning and development, staying up-to-date with industry trends and best practices in customer service.