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Operations Director with Content Focus

2 weeks ago

Cebu City, Central Visayas, Philippines Tech Mahindra Ltd. (IT) Full time

Key Responsibilities

  • Operational strategy development and implementation to drive business growth and improve productivity.
  • Performance management of Assistant Operations Managers to meet SLAs and KPIs.
  • Leading multiple LOBs and delivering complex client engagements.
  • Providing exceptional customer service and determining client needs.
  • Implementing and overseeing quality of deliverables and managing team relationships to ensure excellent performance.
  • Contributing to proposal development for business opportunities.
  • Balancing stakeholder needs and ensuring teams understand combined goals.

Requirements:

  • At least 5 years of working experience in related field required.
  • Willingness to work onsite in IT Park Cebu.
  • Preferably managers specializing in content moderation or equivalent.
  • Full-Time position(s) available.
  • Candidate must possess at least a Bachelor's/College Degree, any field.