Digital Transformation Specialist

17 hours ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time $60,000 - $90,000
Customer Experience Champion

We believe in empowering individuals to reach their full potential. Our goal is to create seamless products that simplify learning and development, foster meaningful connections, and inspire growth.

As a key player in shaping the customer experience, you will play a vital role in supporting customers globally by driving the digital transformation of our service.

About the Role
  • Develop, manage, and maintain a best-in-class customer experience for assigned customers
  • Perform day-to-day management and maintenance of digital tools, consistently promoting process improvement and automation
  • Identify opportunities for reducing repetitive tasks through streamlined processes
  • Monitor customer journey outcomes and identify opportunities and risks
  • Own communication in the customer success inbound queue, directing customers to relevant resources and contacts
  • Deploy data-driven activities to drive customer adoption and track progress to ensure success
  • Develop and execute large-scale digital campaigns, creating response templates for frequently asked customer questions and communications
  • Ensure data integrity standards are maintained in CRM and salesforce as it relates to customer engagement tracking and product utilization
  • Collaborate with stakeholders on webinar content and assist in coordinating customer success-led webinars and campaigns
  • Own opportunity generation and qualification through mail campaigns, webinars, and other means
  • Review and analyze the customer base to identify and surface growth opportunities to Sales Account Executives
About You
  • College degree (Bachelor or equivalent)
  • Exceptional English communication skills, both written and verbal
  • Experience building one-to-many digital campaigns with efficient processes
  • Capacity to set expectations and manage issues effectively
  • Multitask and prioritize tasks in a changing environment
  • Strong team mentality, utilizing internal and external resources strategically and tactically
  • Demonstrated ability to solve problems and seek solutions

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