Current jobs related to Training Operations Lead - Cebu City, Central Visayas - Continuum Global Solutions, LLC

  • Development and Training Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines IntouchCX Full time

    About IntouchCXWe're a global leader in customer experience management, digital engagement, and AI and automation solutions. We drive positive change by empowering our people and building trusted relationships with our brand partners.Job OverviewThis role will oversee the design and delivery of learning programs to build leadership and operational...

  • Training Operations Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time

    About Tasq Staffing SolutionsWe are a leading provider of staffing solutions, committed to delivering exceptional results for our clients. Our team is dedicated to finding the best talent for your organization.Job Description:The BPO Trainer will be responsible for training banking contact center teams in various financial domains, including banking,...

  • Training and Quality Lead

    3 weeks ago

    Cebu City, Central Visayas, Philippines Antasis Inc. - Cebu City Full time

    Are you an experienced Training & Quality Specialist with a strong background in the BPO industry? We're looking for a highly skilled professional to lead training initiatives and drive quality assurance in a fast-paced customer service environment. Role Overview: As a Training & Quality Specialist , you will be responsible for developing and...

  • Training Team Lead

    24 hours ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    Job DescriptionThe Senior Training Manager is responsible for leading a team of trainers and overseeing the development and delivery of training programs. Key responsibilities include managing training needs, developing training plans, and supervising trainers.Key Responsibilities:Lead Training Team within the locationSingle point of contact for all Training...

  • Cebu Training Center Assistant Manager

    6 days ago

    Cebu City, Central Visayas, Philippines CC1 Clevercare Training Center Inc. Full time

    Job DescriptionThis is a fantastic opportunity for an ambitious and organized individual to join our operations team at CC1 Clevercare Training Center Inc. in Cebu.The successful candidate will have a strong background in business administration or a related field, with excellent organizational and multitasking skills.We are seeking an individual who can...

  • Operations Manager

    4 weeks ago

    Cebu City, Central Visayas, Philippines Wipro Digital Operations and Platforms Full time

    Job Title: Assistant Manager - Recruitment, Talent Hunting, Volume Hiring, Vendor Management, Stakeholder ManagementKey Responsibilities:Oversee and manage multiple lines of business ensuring smooth operations and alignment with business objectives.Overall responsible for achieving all KPIs for the account.Develop, implement, and optimize client processes to...

  • Banking Operations Training Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time

    Tasq Staffing Solutions is committed to providing exceptional customer service to our clients. We are seeking a highly skilled BPO Trainer to help us achieve this goal.Job DescriptionWe are looking for an experienced professional with a strong background in training banking contact center teams. The ideal candidate will have at least 1 year of experience in...

  • Training Manager Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time

    Job Description:Tasq Staffing Solutions is seeking an experienced Training Manager to lead our team of trainers and manage the delivery of high-quality training programs. The ideal candidate will have a strong background in banking processes, fraud management, mortgage, contact center, and collection experience.Manage a team of trainers to deliver training...

  • Training Operations Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines Conduent Full time

    At Conduent, we deliver mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. As a Training Manager, you will have the opportunity to thrive in a culture where individuality is valued every day.Key ResponsibilitiesLead training teams by coaching, developing, and evaluating trainers, establishing...

  • Junior Operations Executive

    6 days ago

    Cebu City, Central Visayas, Philippines CC1 Clevercare Training Center Inc. Full time

    Operations RoleWe are seeking a highly skilled and detail-oriented individual to join our operations team at CC1 Clevercare Training Center Inc. in Cebu.The successful candidate will have a strong background in business administration or a related field, with excellent organizational and multitasking skills.Key responsibilities include:Providing exceptional...

  • Customer Service Operations Lead

    4 days ago

    Cebu City, Central Visayas, Philippines Cognizant Full time

    Job DescriptionThe Operations Manager is responsible for overseeing the execution of operations at the program level. This role works closely with Team Leads and Workflow Leads to ensure operational program success by identifying and tracking contractual SLA and KPI performance, setting objectives and improvement plans to ensure goals are met.The Operations...

  • Training Operations Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines TaskUs Full time

    About Us: TaskUs provides innovative digital services and experiences to forward-thinking technology companies, helping them represent, protect, and grow their brands through our next-generation customer experience. Our cloud-based infrastructure allows us to serve clients across diverse sectors, including social media, e-commerce, gaming, and more.We...

  • People Operations Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Ruflo Dental Clinics Full time

    We are seeking a People Operations Lead to join our team at Ruflo Dental Clinics. As a key member of our human resources department, the People Operations Lead will be responsible for managing various aspects of human resources, including recruitment, training, employee relations, compensation & benefits, and performance management.The successful candidate...

  • Training Quality Assurance Lead

    11 hours ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    Job Profile SummaryThe Training and Quality Assurance Lead plays a pivotal role in the analysis, scheduling, and implementation of classroom training to ensure superior workforce preparation. This position cultivates relationships with clients and departments, driving cost reduction, performance improvement, and revenue growth.Key Responsibilities:Develop a...

  • Operations Support Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines CC1 Clevercare Training Center Inc. Full time

    Job OverviewCandidates will be responsible for providing administrative and operational support to ensure the smooth functioning of our Cebu training center.The successful candidate will have a strong background in business administration or a related field, with excellent organizational and multitasking skills.We are seeking an organized and detail-oriented...

  • Senior Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Wipro Digital Operations and Platforms Full time

    ResponsibilitiesStrategic Planning: Develop and implement operational policies and procedures for efficient operations, ensuring alignment with business objectives.Talent Management: Oversee staffing plans, recruitment, and training, developing a high-performing team.Performance Management: Monitor, evaluate, and report performance of assigned projects/work,...

  • Training Supervisor Lead

    1 day ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    Key Responsibilities:Develop and implement comprehensive training strategies to enhance the effectiveness of training programs.Manage a team of trainers responsible for training development and delivery across multiple accounts.Ensure training initiatives align with client, legislative, and regulatory requirements.Collaborate with representatives from client...

  • Operations and Strategy Lead

    7 days ago

    Cebu City, Central Visayas, Philippines Lifewood Data Technology Company Full time

    Key ResponsibilitiesLead and manage daily operations to ensure smooth execution of AI projectsStreamline operational processes, including product development cycles, data collection, and machine learning model trainingMonitor KPIs to assess the performance of AI systems and optimize workflows accordinglyIdentify areas for operational improvements and...

  • Senior Training Officer

    2 weeks ago

    Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time

    Job Description:The Tasq Staffing Solutions Team Lead role requires a skilled trainer to develop competency and skill sets in individuals to perform effectively and efficiently in the workplace. The ideal candidate will communicate clearly about expectations in a professional manner.Responsible for imparting process & pre-process training for banking...

  • Training Manager

    22 hours ago

    Cebu City, Central Visayas, Philippines Recruitment Solutions Department Full time

    Onsite/ Possible of HybridMinimum of 2 years as Training Manager in BPO Industry. Manage process trainers, Assistant Manager, and Lead Assistant Managers aligned to the process. The job focuses on coaching and mentoring process trainers, Assistant Manager, Lead Assistant Managers, facilitate training classes as needed, administer Training Needs Analysis, and...

Training Operations Lead

2 weeks ago

Cebu City, Central Visayas, Philippines Continuum Global Solutions, LLC Full time

We value a work environment that fosters growth and development at Continuum Global Solutions, LLC. Our mission is to empower employees to reach new heights while growing our business to make a global impact.

About the Job:

The Training Operations Lead drives improvement in training effectiveness by overseeing programs. This line management position has direct reports consisting of Trainers responsible for training development and delivery across multiple accounts.

Main Responsibilities:
  • Ensures the training strategy provides for comprehensive staff induction and accreditation meeting client, legislative, and regulatory requirements.
  • Delivers a calendar of training events as agreed upon by Service Excellence and Operational Directors, including technical skills, regulatory compliance, management development, and business materials.
  • Interfaces with clients to support knowledge transfer and agrees on materials and accreditation processes where required.
  • Conducts needs analysis and identifies emerging requirements, ensuring they are reflected in training plans via agreement with clients and operational managers.
  • Identifies updates to current content or develops new BAU learning content in conjunction with client and operational needs.
  • Closed-loop communication with Quality and Performance Management teams is ensured.
  • The design and launch process of high-quality content aligning with Vertex branding is managed.
  • New training content evaluation occurs before and after launch to ensure intended business outcomes are met.
  • Maintains quality of training delivered through observations, evaluations, coaching, feedback, and development of the team.
  • Knowledge of L&D best practices is updated, improving client experience and increasing team effectiveness.
Requirements:
  • A strong understanding of contact center training programs.
  • Excellent training development and delivery skills.
  • Minimum three years' documented success in a leadership position.
  • Excellent verbal and written communication skills.
  • Strong analytical skills.
  • High level skills in productivity tools, including Microsoft Excel, Visio, PowerPoint, Word, Outlook, and specialized monitoring and evaluation tools.
  • Bachelor's degree in an appropriate field strongly preferred; minimum requirement is a high school diploma.

We offer a great work environment with state-of-the-art facilities and opportunities for professional growth and development.