Global Account Development Manager
1 week ago
Emapta Global offers a dynamic and challenging career path for a skilled Account Manager to develop strong relationships with key clients, drive business growth, and deliver exceptional customer experiences.
Job DescriptionThe successful candidate will be responsible for:
- Building and maintaining strong client relationships through regular communication, issue resolution, and proactive problem-solving
- Developing and implementing action plans to support client business needs, ensuring alignment with company objectives
- Scheduling and leading client meetings and business reviews to ensure timely delivery of results
- Acting as the primary point of contact for client requests and concerns, escalating issues as needed to ensure prompt resolution
- Maintaining accurate reports on seat allocation and utilization, as well as overseeing invoice review initiatives to ensure 100% accuracy
The ideal candidate will possess:
- A Bachelor's degree (BS or BA) or equivalent work experience
- At least 3 years of experience in Customer Success or Account Management
- Exceptional communication skills in phone, email, and presentations
- Proven ability to develop and maintain cross-functional relationships
- Strong analytical, time management, and problem-solving skills
We offer a comprehensive benefits package, including competitive compensation, HMO coverage, and unlimited upskilling opportunities through Emapta Academy courses. Join our team of dedicated professionals who share your passion for delivering exceptional customer experiences.
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