
Leader of Complex Projects
2 days ago
As a Director of Project Management, you will be responsible for leading complex projects and managing diverse functional project teams in Learning & Development.
You will employ appropriate urgency and step in when your team needs help with escalations, handle complex projects, influence and negotiate sensitive matters, and manage diverse audiences within varied business environments.
Overseeing more complex projects at our customer experience centers, you will be our client's contact as you manage projects on a global scale. Ensuring projects are completed on time and within budget, you will build plans, establish project deadlines, assign functional responsibilities, lead and direct the work of others, conduct due diligence, and gather materials.
This role requires effective resource, workload, and productivity management, as well as support for the deployment, promotion, and achievement of departmental and corporate strategy, business goals, and objectives.
Responsibilities- Lead the implementation of complex, large-scale global projects, including the management and oversight of diverse functional project teams in Learning & Development.
- Manage direct report teams in the call center and/or business process outsourcing industry, with familiarity with call center financials.
- Develop and execute detail-oriented project plans and deliverables, and facilitate meetings to ensure successful project execution.
- Partner with internal teams, stakeholders, senior executive level parties, and external clients to support the pursuit of new or expansion business opportunities through deployment strategy design, core operational component input build, project management service cost estimation, client presentation, and contractual requirement input support.
To be considered for this role, you must have:
- A BA/BS or equivalent relevant experience.
- Experience leading the implementation of complex, large-scale global projects, including the management and oversight of diverse functional project teams in Learning & Development.
- Project Management Certification: Project Management Professionals (PMP).
We offer a supportive environment that encourages career and professional development, an inclusive culture and community-minded organization where giving back is encouraged, and a global team of curious lifelong learners guided by our company values.
We also offer paid time off (PTO) and wellness and healthcare benefits, as well as a great compensation package and performance bonus opportunities, and tuition reimbursement.
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