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Coaching Support Specialist

3 weeks ago


Manila, National Capital Region, Philippines MicroSourcing Full time

Discover Your Potential with MicroSourcing

The Coaching Assistant plays a vital role in ensuring the success of Zoom sessions with participants. This position supports Coaches by handling various tasks, including recording attendance, tracking points accumulated by participants, and taking important notes during the sessions.

About the Role:

  • Assist Coaches in facilitating smooth Zoom sessions with children.
  • Record attendance and track points earned by children during sessions.
  • Take detailed notes on significant events and discussions that occur during the sessions.
  • Share session assets, including slides, games, music, and other activities, with children.
  • Roster creation, record skip sessions in the roster, rescheduling and other tasks delegated by the client.
  • Observe the behaviour of both Coaches and children during sessions and report any red flags.
  • Log any verbal or chat-related concerns or incidents that arise during the session.

What We're Looking For:

  • 0 - 1 year and 6 months Customer Service Experience (Fresh Graduates and Career Shifters are also acceptable).
  • Strong verbal and written communication skills in English.
  • Preferred but not required: Knowledge of Zoom and basic computer literacy.
  • Ability to report onsite as needed.
  • Capability to make sound decisions in urgent situations.
  • Open to college undergraduates and senior high school students.
  • Strong organisational and decision-making abilities.
  • Ability to work in a team environment and support Coaches effectively.