Performance Coach
6 days ago
The Team Manager at Fpsinc will be responsible for driving team performance, managing outliers, coaching agents, and monitoring of calls. Additionally, the successful candidate will hire, train, and lead lifestyle assistant specialists, prepare reports, and analyze data to improve processes.
About Us
Fpsinc is a leading technology services firm with a strong commitment to delivering exceptional results for our clients. Our team is comprised of talented individuals who share our dedication to innovation and excellence.
Responsibilities:
- Drive team performance and manage outliers.
- Coaching agents and monitoring of calls.
- Hire, train, and lead lifestyle assistant specialists.
- Prepare reports and analyze data to improve processes.
- Continuously improve through feedback.
- Coach agents with upsell performance.
- Reinforce compliance with company policies.
- Review and suggest improvements to current policies and processes.
Requirements:
- 2-3 years call center management experience.
- Proven experience in Sales and Retention.
- Previous experience in a Technical Support and Customer Service role.
- Proven track record of developing employees' potential.
- Experience interacting with client executives.
- Experience in supporting a telecommunications industry.
- Amenable to work onsite and in shifting schedules.
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