Professional Customer Service Representative

2 weeks ago

Barcelona, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Description

MCI specializes in delivering tailored customer solutions to diverse clients through Business Process Outsourcing (BPO). With a commitment to excellence and innovation, we've established ourselves as trusted partners.

We're seeking enthusiastic representatives to support inbound and outbound customer service initiatives for various clients. In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products/services while delivering exceptional service.

This opportunity contributes to high-impact projects with iconic brands. If you're a natural problem solver who thrives on creating memorable experiences, we'd love to hear from you. Strong English proficiency is required.

Candidates must have prior call center experience and reside within a reasonable distance from our office.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience
Responsibilities

Key Responsibilities:

  1. Handle inbound and outbound calls professionally and efficiently.
  2. Resolve customer issues on the first call through effective problem-solving.
  3. Research and retrieve information across systems to support customer needs.
  4. Accurately document interactions and process claims.
  5. Guide customers through options to find the best solutions.
  6. Follow scripts, policies, and procedures while using available resources.
  7. Protect customer privacy and handle sensitive information appropriately.
  8. Escalate complex issues to the appropriate team members.
  9. Stay current with training, updates, and program knowledge.
  10. Maintain consistent attendance and adhere to scheduling requirements.
Qualifications

Requirements:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Prior call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

We Offer:

  • HMO coverage plus a dependent
  • Dental coverage
  • Free meal during training
  • Career growth and learning opportunities

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