Customer Service Experience Specialist
2 days ago
At Neksjob Philippines, we strive to deliver exceptional customer service to our clients. As a leading company in the industry, we prioritize building strong relationships with our customers and providing tailored solutions to their needs.
Job Description:
We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for managing incoming calls and customer inquiries related to our phone or mobile phone services, billing concerns, or promo packages.
Key Responsibilities:
- Identify and assess customers' needs to achieve satisfaction
- Evaluate customer issues and provide appropriate solutions in a timely manner
- Log all calls in the system for proper monitoring and closure
In order to succeed in this role, you must possess excellent communication skills, both verbal and written. You should also be able to work well under pressure, manage multiple tasks simultaneously, and maintain a high level of professionalism in all interactions with customers.
Required Skills and Qualifications:
- Diploma or degree in a relevant field such as Business Administration or Communication Arts
- Proven experience in customer service, preferably in a call center environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing situations
If you have a passion for delivering exceptional customer service and possess the required skills and qualifications, we encourage you to apply for this exciting opportunity.
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