Digital Reputation Expert for Multi-Location Brands
2 weeks ago
SOCi, a leading marketing platform for multi-location brands, is seeking a highly skilled Digital Reputation Expert to join our team. As a key member of our Professional Services team, you will play a vital role in maintaining the online reputation of our clients.
About the Role:This is an exciting opportunity to work with one of the fastest-growing technology companies in the United States. SOCi has consistently ranked in the top tier of Inc 5000's Fastest Growing Companies in America list and boasts hundreds of the world's largest brands as its customers.
Main Responsibilities:- Conduct thorough research to understand client needs and develop effective strategies to maintain their online reputation
- Draft high-quality responses to customer reviews, ensuring timely and professional communication
- Monitor and respond to online reviews across various platforms, including Yelp, Google My Business, Facebook, and Apartment Ratings
- Collaborate with SOCi customers via email and virtual meetings to address their reputation management questions and concerns
- Provide exceptional customer service to critical accounts and contribute to the growth and success of our clients
- Exceptional written communication skills and attention to detail
- Strong knowledge of social media platforms, particularly online review networks
- Ability to work under tight deadlines and prioritize multiple tasks effectively
- Excellent problem-solving skills and creative approach to improving processes
SOCi is a dynamic and award-winning enterprise SaaS marketing platform that solves complex marketing and workflow problems for national and global multi-location brands. We are committed to delivering exceptional results for our clients and fostering a positive work environment for our employees.
The estimated salary for this position is $65,000 - $85,000 per year, based on industry standards and the level of experience required.
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