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Retail Store Leader

2 weeks ago

Manila, National Capital Region, Philippines Merrell Philippines Full time

**Role Overview**

This role is responsible for managing store operations and sales teams to achieve sales targets and provide excellent customer service.

**Responsibilities**

  • Lead store sales teams to achieve sales targets and improve sales performance.
  • Analyze sales data to identify trends and areas for improvement.
  • Develop and implement store sales strategies to increase sales and customer satisfaction.
  • Coordinate with brand coordinators on merchandise requests and customer feedback.
  • Manage actual selling and customer service activities.
  • Provide daily motivational talks to sales staff to remind them of sales targets and encourage high performance.
  • Maintain excellent customer service and resolve customer complaints.
  • Oversee store operations and personnel management.
  • Prepare weekly/monthly sales reports in coordination with retail and concession sections.

**Requirements**

  • Bachelor's degree in any field.
  • At least 3 years of experience in sales or retail management.
  • Strong leadership and communication skills.
  • Analytical and problem-solving skills.
  • Excellent customer service skills.
  • Proficient in MS Office applications.