Remote Disaster Relief Customer Service Representative
2 days ago
This is a temporary, remote position contingent on hurricane disaster relief needs. The ideal candidate will apply the latest customer service techniques and learn our account management systems while helping improve the customers experience during a difficult time.
Responsibilities:- Assist customers with service inquiries
- Learn common requests and solutions
- Improve the customer's experience
- Utilize our service techniques and systems
- Escalate customer dissatisfaction to proper channels
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Typing speed of 20+ words per minute
- Basic knowledge of Microsoft Office Suite
- Basic understanding of Windows OS
- Highly reliable with good attendance and punctuality
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Aptitude for conflict resolution, problem solving, and negotiation
- Customer service oriented (empathetic, responsive, patient)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced, changing environment
- Excellent interpersonal skills and relationship-building ability
- HMO
- Full salary during training
- Free meal during training
- Medical/Dental coverage
- Career growth opportunities
- Allowances (Rice, Clothing, Laundry, Meals)
- Performance & Loyalty Bonuses
- Workplace disinfection measures
- Employee shuttle services
- Company retreats and events
- Social and networking opportunities
- Sitting/standing for long periods, using computers and phones, occasional movement around the office
- Lifting up to 40 pounds occasionally
- Must be authorized to work in the country
- Willing to undergo background/security checks and drug screening
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