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Telesales Associate

1 month ago

Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full time
Job Summary:

As a Telesales Associate at Hunter's Hub Incorporated, you will be responsible for achieving channel and campaign targets through telemarketing callouts. Your primary goal is to promote the Better Banking experience to all customers of the bank by offering various sales and marketing products, promotions, services, and programs.

Duties and Responsibilities:

1. Persuasive Communication Skills:
* Conduct callouts to existing and new customers of the bank using telephone equipment, automatic dialing systems, and other telecommunication technologies to market product features and present benefits accurately and persuasively, gathering relevant client information needed to process applications or requests.
* Ensure completeness, accuracy, and consistency of client information via system access, dialer tools, and quality control measures to achieve on-time and proper processing of applications/requests and prevent customer complaints.
* Understand and apply compliance and regulatory guidelines, adhering to company rules and regulations using manuals, handbooks, and memos pertaining to compliance with the bank's guidelines.

2. Quality Orientation:
* Focus on delivering high-quality results, ensuring that all interactions with customers are professional, courteous, and respectful.

3. Adaptability and Flexibility:
* Be willing to work in a fast-paced environment, adapting to changing priorities and deadlines while maintaining a high level of productivity and efficiency.

4. Continuous Learning:
* Stay up-to-date with industry trends, products, and services, continuously improving your knowledge and skills to provide exceptional customer service and meet sales targets.

Requirements:

* Bachelor's Degree Graduate
* Telesales/Customer Service experience
* Knowledgeable in MS Office (Word, Excel, PowerPoint)
* Good interpersonal skills (verbal communication, listening skills, assertiveness)
* Able to work well under extreme pressure and willing to do overtime work during weekdays and/or weekends from time to time
* Must be residing near Makati City