Customer Support Expert

3 days ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱350,000 - ₱550,000
Customer Service Representative

We are seeking a dedicated and passionate customer service representative to join our team.

Kinguin is a digital entertainment marketplace with 20 million users worldwide. We offer a wide range of digital products, including video games and computer software, and have been a pioneer in supporting the esports industry through sponsorships of tournaments, events, and organisations. Our mission is to innovate and push the boundaries of what's possible in gaming.

As a customer service representative, you will be part of a diverse team that is united by their love of gaming and desire to create the best possible platform for customers.

If you value having Passion, Care & Impact in your daily work, you will fit great in our team.

Let's shape the future together and make gaming accessible and inclusive for everyone

Responsibilities
  • Providing high-quality customer service using the best technologies available.
  • Acknowledging and resolving customer complaints efficiently.
  • Maintaining a positive, empathetic, and professional attitude towards customers.
  • Communicating and coordinating with colleagues as necessary.
Requirements
  • Good English communication skills, especially in the written word (C1 level).
  • Availability for work in shifts and during weekends (our support is available 24/7, 365 days a year).
  • Strong desire for learning new things.
  • Problem-solving aptitude.

Not essential, but welcome additions:

  • Previous experience in the field of Customer Service (or a related area involving serving customers).
  • Scripting or web development skills of any level.
What We Offer
  • Possibility to work fully remotely.
  • Opportunity to work with teams whose tactics led us to receive the Global Business Excellence Award.
  • Additional social packages: free English lessons, 50% discount codes for games every two months, seniority program; mental health platform and others.
  • Company bonus system paid monthly.
  • All the tools and equipment necessary to perform your duties.
  • A clear career path with several directions to choose from.
  • An opportunity to learn several types of expertise, including ambassadorships with other departments and units at Kinguin, such as Customer Success, product management, social media and community screening, marketing, fraud risk management, and data analysis.
Recruitment Process
  • English test
  • People interview (45-60 minutes)
  • Interview with the Hiring Manager (30-60 minutes)

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