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Service Delivery Expert

2 weeks ago

Cavite City, Calabarzon, Philippines Schneider Electric Gruppe Full time
About Our Company

Schneider Electric is a global company that enables efficient energy management and automation. We strive to promote a global economy that is both ecologically viable and highly productive.

We offer a comprehensive package of benefits to our employees, including global family leave, comprehensive medical coverage for employee and dependents, worldwide Employee Stock Ownership, and flexible work arrangement.

Our Vision:

  • To be a global leader in energy management and automation
  • To promote a global economy that is both ecologically viable and highly productive

Job Description:

This position is accountable for administering all aspects of the claims process, including interfacing with internal and external customers, claims entry, and expediting resolution of debits/credits. The ideal candidate will have excellent written and verbal communication skills, proficiency in MS Office programs, and experience working with Salesforce or similar CRM.

Key Responsibilities:

  • Interface with internal and external customers, including coordinating activities with Schneider Electric functional areas, manufacturing, sales, account management, finance, distribution, and field service.
  • Process claims by evaluating the validity and causes of request for returns/claims and by authorizing/issuing or denying returns/credit as appropriate.
  • Analyze the causes of claims to improve the efficiency and effectiveness of Schneider Electric's claims resolution/customer service processes.
  • Accurately and expeditiously handle all customer complaints, claims, charge backs, credits, and inquiries, including status, production, delivery and billing inquiries.