Online Interview Host Specialist

22 hours ago

Antipolo City, Calabarzon, Philippines beBeeInterviewer Full time $3,200 - $4,000
Market Research Project Coordinator

M3 Global Research is a global leader in digital solutions for the healthcare industry, providing services such as market research, medical education programs, and clinic appointment services.

We have experienced significant growth over the past 15 years, achieving annual revenues of over $1 billion and expanding by more than 20% year-on-year.

Job Overview

The Market Research Project Management team at M3 Global Research requires a skilled professional to assist with the day-to-day management of online interviews for our clients. The successful candidate will be responsible for ensuring that assigned projects are completed on time and meet client expectations.

Main Responsibilities:
  • Provide technical support for internal and external users on our platforms;
  • Assess user technical support needs to provide timely assistance;
  • Prepare respondents in advance to join scheduled interviews on time;
  • Facilitate the start of scheduled interviews and troubleshoot as needed;
  • Support moderator and interpreter training prior to project commencement;
  • Triage and communicate issues to the QualStage Product Owner and Engineering team;
  • Document technical issues and resolutions to support customers and improve internal processes;
  • Stay up-to-date on product features and enhancements to provide internal technical guidance when required.
Requirements:
  • Bachelor's degree or equivalent work experience preferred;
  • Multilingual in at least one of the following languages: French, German, Italian, Spanish, Portuguese, Chinese;
  • Experience supporting customers with qualitative online platforms preferred;
  • Strong knowledge of Windows and Apple operating systems and product suites, internet browsers (including Safari, Microsoft Edge, Chrome, and Firefox), and mobile devices (Apple and Android).

This role requires a self-motivated individual with excellent communication skills, analytical and problem-solving abilities, and strong interpersonal skills to interact with all levels within the organization.

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