Technical Support Specialist

1 day ago


Manila, National Capital Region, Philippines Flat Planet Philippines , Inc. Full time

Job Overview

Welcome to Flat Planet Philippines, Inc., where we're shaping the future of technology. As a Technical Support Specialist, you'll play a vital role in ensuring the seamless operation of our platform for our diverse clientele.

You'll collaborate closely with cross-functional teams to address technical challenges, resolve complex issues, and contribute to product improvement. Your expertise will be invaluable in providing exceptional service and support to our customers.

Key Responsibilities:

  • Act as the primary technical interface for customers, providing responsive and effective solutions.
  • Provide escalated technical support via platforms like Intercom, resolving complex issues promptly.
  • Collaborate with cross-functional teams to address technical challenges and ensure customer satisfaction.
  • Serve as the escalation point for Tier 3 technical support issues globally, ensuring timely resolution.

Requirements:

  • Bachelor's degree in Computer Science or related field preferred.
  • Prior experience in technical support roles, preferably in a SaaS tech company.
  • Expertise in troubleshooting technical issues, problem management, and providing workarounds.
  • Ability to manage multiple priorities in a fast-paced environment.


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