Technical Support Specialist
1 day ago
Job Overview
Welcome to Flat Planet Philippines, Inc., where we're shaping the future of technology. As a Technical Support Specialist, you'll play a vital role in ensuring the seamless operation of our platform for our diverse clientele.
You'll collaborate closely with cross-functional teams to address technical challenges, resolve complex issues, and contribute to product improvement. Your expertise will be invaluable in providing exceptional service and support to our customers.
Key Responsibilities:
- Act as the primary technical interface for customers, providing responsive and effective solutions.
- Provide escalated technical support via platforms like Intercom, resolving complex issues promptly.
- Collaborate with cross-functional teams to address technical challenges and ensure customer satisfaction.
- Serve as the escalation point for Tier 3 technical support issues globally, ensuring timely resolution.
Requirements:
- Bachelor's degree in Computer Science or related field preferred.
- Prior experience in technical support roles, preferably in a SaaS tech company.
- Expertise in troubleshooting technical issues, problem management, and providing workarounds.
- Ability to manage multiple priorities in a fast-paced environment.
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