Surveillance Specialist

The Security Camera Monitor plays a vital role in ensuring the safety and security of our monitored sites.

This position is responsible for live surveillance, identifying potential threats, and maintaining policy compliance.

• Monitor live security camera feeds across multiple facilities.
• Issue disciplinary action as needed with approval from HR.
• Identify and document unauthorized staff departures and clock out employees who leave while still punched in.
• Monitor entrances/exits and provide door access for staff and approved visitors at high-security locations.
• Observe for theft, physical altercations, medical emergencies, or behavioral incidents and escalate appropriately.
• Watch designated areas including medication carts, cash drawers, and food supply rooms.
• Track scheduled shifts and initiate calls for replacement staff when on-duty personnel are absent or do not show up.
• Record all incidents, observations, and enforcement actions in a daily security log.
• Notify supervisors and administrators immediately of any suspected abuse, neglect, theft, or policy violation.

1. Assist supervisor with work-related tasks as requested, taking initiative where possible.
2. Remain informed and compliant with regulations and standards, including those related to client treatment or financial information.
3. Support the maintenance of a safe work environment by participating in drills and safety trainings as requested.
4. Maintain confidentiality of all records.
5. Participate in external and internal audits/surveys as directed by the supervisor.
6. Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance.
7. Respond to after-hours alerts or calls to verify and investigate security-related issues.
8. Assist with onboarding new monitoring tools or upgrades to surveillance systems.
9. Participate in periodic drills or simulations of emergency response procedures.
10. Test access control systems, cameras, and communication lines to ensure reliability.