Data Expertise Specialist

7 days ago

Sorsogon, Bicol, Philippines beBeeSupport Full time $80,000 - $120,000
Job Description

The Technical Support Engineer is a critical role in our organization, responsible for providing expert-level technical support to customers. This includes answering complex technical questions, reproducing issues, and providing solutions. The TSE must be able to work independently with minimal guidance and demonstrate an expert degree of proficiency in SEP and Galaxy.

Key Responsibilities
  • Technical Support:
    • Provide support for standard and custom deployments
    • Answer break/fix and non-break/fix technical questions through SFDC ticketing system
    • Efficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions
    • Open SEP and Galaxy bug reports in Jira and feature requests in Aha
  • LTS Upgrades:
    • Provide upgrade support upon customer request
      • Customer must be on a supported LTS version at the time of request
      • TSE must communicate unsupported LTS requests to the Account team as these require PS services
  • Monthly Technical Check-ins:
    • Conduct regularly scheduled technical check-ins with each BU
      • Discuss open support tickets, provide updates on product bugs and provide best practice recommendations based on your observations and ticket trends
      • Responsible for ensuring customer environments are on supported LTS versions
  • Knowledge Sharing/Technical Enablement: Knowledge exchange and continued technical enablement are crucial for the development of our team and the customer experience. It's essential that we keep our product expertise and documentation current and that all team members have access to information.
    • Contribute to our reference documentation
    • Lead peer training
    • Consultant to our content teams
    • Own your personal technical education journey
  • Project Involvement:
    • Contribute to or drive components of departmental and cross functional initiatives
  • Partner with Leadership:
    • Identify areas of opportunity with potential solutions for inefficiencies or obstacles within the team and cross-functionally
    • Provide feedback to your manager on continued ed. opportunities, project ideas, etc.
Required Skills and Qualifications
  • 5+ years of support experience
  • 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience
  • Big Data (Teradata, Hadoop, Data Lakes, Spark)
  • Docker and Kubernetes
  • Cloud technologies (AWS, Azure, GCP)
  • Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
  • SSL/TLS
  • Linux Skills
  • DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash
Benefits

We offer a competitive total rewards program, including attractive stock grants, flexible paid time off, and more. Our global workforce is supported by a rewarding and supportive work environment that fosters deep engagement, authentic belonging, and an exceptional experience.

We believe that diversity of thought, perspective, background, and experience will enable us to own what we do, drive our success, and empower our employees to show up authentically. We are committed to fostering an intentional, inclusive, and diverse culture.

Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.

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