Customer Success Associate

1 month ago


Ayala Alabang, National Capital Region, Philippines KMC Solutions Inc Full time
Customer Success Associate Job Description

KMC Solutions Inc is seeking a highly motivated and organized Customer Success Associate to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing the front desk, and ensuring a smooth day-to-day operation of the office.

Main Responsibilities:
  • Front Desk Management:
    • Provide support on the reception/front desk by answering calls, welcoming visitors, and responding to tenant inquiries.
    • Manage the front office on a daily basis, including handling mail, photocopying, and scanning documents.
    • Process gatepass and work permits, and prepare errand forms as needed.
    • Monitor the cleanliness of the concessionaire area and perform ad hoc duties as required.
  • General Services/Tenant Services:
    • Act as the point person/representative in the workplace, coordinating conference room reservations and reporting any workplace issues.
    • Provide administrative support to members, including unmatched customer experience and building strong relationships.
    • Enforce company policies and procedures, safety and health regulations, and standards.
  • General Admin:
    • Attend to ticket requests within the specified SLA, and assist with office walk tours and marketing events.
    • Offer and serve refreshments to clients, and assist with simple troubleshooting of IT concerns.
    • Coordinate with vendors for client requests below $20,000, and distribute monthly treats.
    • Follow operational processes and procedures, and enforce house rules and security policy.
  • General Office Maintenance/Facilities Management:
    • Maintain office show-readiness, cleanliness, and maintenance, and conduct random facilities walkthroughs to report current and urgent issues.
    • Coordinate with the Customer Success Lead for any facilities/building issues.

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