HVAC Alarm Resolution Expert

4 days ago


Quezon City, National Capital Region, Philippines Nityo Infotech Full time

Nityo Infotech invites applications for a highly skilled HVAC Alarm Resolution Expert. As part of our 24/7 team, you will be responsible for managing and resolving refrigeration and HVAC alarms, providing exceptional support to our clients, and addressing inbound calls, service requests, and work order updates.

Key Responsibilities:
  1. Monitor and diagnose refrigeration/HVAC alarms based on Service Level Agreements.
  2. Communicate effectively with external customers via calls or emails to document alarm details.
  3. Conduct graph analysis and make informed troubleshooting decisions.
  4. Address incoming calls, service requests, and work order updates efficiently.
Qualifications:
  • A bachelor's degree from a recognized institution.
  • A minimum of 6 months to 1 year of relevant experience in customer service or technical support.
  • Strong analytical and problem-solving skills, with the ability to work well under pressure.
  • Excellent communication and interpersonal skills, with proficiency in MS Office and other relevant tools.

This is an exciting opportunity to join a fast-paced and dynamic team, working in a supportive and collaborative environment that fosters growth and development.



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