Monitoring and Support Technician

4 days ago


Quezon City, National Capital Region, Philippines Nityo Infotech Full time

We are looking for a highly motivated and skilled Monitoring and Support Technician to join our team at Nityo Infotech. In this role, you will be responsible for managing and resolving refrigeration and HVAC alarms, providing top-notch support to our clients, and addressing inbound calls, service requests, and work order updates.

Job Overview:
  • Manage and resolve refrigeration and HVAC alarms in a timely manner.
  • Provide exceptional support to clients through effective communication and issue resolution.
  • Address incoming calls, service requests, and work order updates efficiently.
Requirements:
  • A bachelor's degree from a recognized institution.
  • A minimum of 6 months to 1 year of relevant experience in customer service or technical support.
  • Strong analytical and problem-solving skills, with the ability to work well under pressure.
  • Excellent communication and interpersonal skills, with proficiency in MS Office and other relevant tools.

This is an excellent opportunity to develop your skills and knowledge in a dynamic and supportive environment that encourages growth and professional development.



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