IT Staffing Optimization Specialist
1 week ago
E-Solutions IT Services is looking for a dedicated IT Staffing Optimization Specialist to join our team.
About the JobWe are seeking a skilled professional to work closely with teams to maintain optimal service levels and improve productivity.
The ideal candidate will have experience in WFM or reporting roles and possess high analytical skills for interpreting data and drawing conclusions.
- Key Responsibilities:
- Analyze and interpret data to inform workforce management decisions.
- Collaborate with teams to optimize staffing levels and skill sets.
- Utilize WFM tools to manage call flow and workforce efficiency.
- Address production issues and staffing needs to avoid operational disruptions.
To succeed in this role, you will need:
- A Bachelor's degree or equivalent experience in a relevant field.
- 1-2 years of experience in WFM or reporting roles.
- High proficiency in Microsoft Excel, Power Queries, and Data Model.
- Excellent written and verbal communication skills.
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