Remote Call Center Representative

2 weeks ago


Makati City, National Capital Region, Philippines ConnectUs Marketing Solutions Inc. Full time
About ConnectUs Marketing Solutions Inc.

As a leading marketing solutions provider, we strive to deliver personalized customer experiences that drive business growth. We're committed to empowering our team members to excel in their roles and make a meaningful impact on our customers' lives.

Job Summary

We're seeking an experienced Remote Call Center Representative to join our vibrant team. In this role, you'll be responsible for making outbound calls, handling customer inquiries, and creating reports to drive business results.

Responsibilities
  1. Engage with customers through outbound calls to promote products and services.
  2. Respond to customer queries and concerns via phone, email, or chat.
  3. Analyze customer data to identify trends and areas for improvement.
  4. Collaborate with internal teams to develop strategies that meet customer needs.
  5. Utilize CRM software to manage customer interactions and preferences.
Requirements
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and collaboratively as part of a team.
  • High level of adaptability and flexibility in a fast-paced environment.
  • Familiarity with CRM software and reporting tools.


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