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Operational Excellence Consultant

3 weeks ago

Taguig, National Capital Region, Philippines WTW Full time
Operational Excellence Consultant Job Description

We are seeking an Operational Excellence Consultant to join our team. The successful candidate will be responsible for identifying and implementing initiatives to drive process improvements.

Key Responsibilities
  • Identify and implement initiatives to drive process improvements.
  • Manage KPIs and metrics to ensure alignment with business targets.
  • Develop in-depth understanding of technical aspects of the process.
  • Work with stakeholders to resolve escalations effectively.
  • Develop strong client relationships.
Requirements
  • Excellent analytical and problem-solving skills.
  • Strong understanding of business processes and operations management.
  • Ability to work on multiple tasks in a fast-paced environment.
  • Flexibility and adaptability.
  • Familiarity with call center telephony systems.
  • Well-organized and detail-oriented.
Skills and Qualifications
  • 5+ years' experience working with Health and Benefits plans.
  • Knowledge of organizational effectiveness and operations management.
  • Implementing best practices.
Benefits

WTW offers a competitive salary package, including benefits and opportunities for career growth.