Elevate Customer Experience as a Product Experience Lead

1 day ago

Taguig, National Capital Region, Philippines beBeeProduct Full time ₱900,000 - ₱1,200,000
Product Experience Lead

We are seeking an experienced Product Experience Lead to join our team. In this role, you will be responsible for executing and driving improvements of a specific customer episode, ensuring a seamless, efficient, and delightful customer experience.

Key Responsibilities:
  • Episode Execution & Optimization: Lead initiatives to enhance the customer journey within the assigned episode, ensuring a smooth and seamless experience; including supporting initiatives from enabling teams to deliver products and services.
  • Customer Insights & Data-Driven Improvements: Analyze feedback, behavioral data, and operational metrics to identify pain points and opportunities.
  • Cross-Functional Collaboration: Work with horizontal product, digital teams, core service, brands, marketing, customer service, IT, Network and operations to implement experience improvements.
  • Process & Journey Mapping: Continuously refine and document end-to-end processes to ensure efficiency and alignment with customer needs.
  • Experience Monitoring & Reporting: Track and report key experience metrics to stakeholders, providing actionable recommendations.
Deliverables:
  • Episode Experience Analysis & Pain Point Identification: Regular assessment of friction points within the episode.
  • Process & Experience Enhancement Initiatives: Implementation of customer-centric improvements to streamline the journey.
  • Customer Journey Maps & Touchpoint Optimization: Clear documentation and enhancement of key interactions within the episode.
  • Experience Performance Reports: Data-driven insights presented to stakeholders, highlighting progress, impact, and opportunities.
  • Cross-Team Alignment & Implementation Support: Coordination with relevant teams to ensure smooth execution of initiatives.
Required Skills and Qualifications:
  • Years of Relevant Experience: 5+ years in product, customer experience, marketing and/or brand management.
  • Leadership Experience: At least 5 years in a leadership role, with proven ability to lead cross-functional teams in high-impact projects.
  • Customer Journey Design: Deep experience in customer journey design driven by strong customer insights, preferably in usage-centric businesses like Telco or FinTech.
  • Data Fluency: Strong analytical and data fluency, comfortable working with product analytics tools.
  • Communication Skills: Outstanding communication and stakeholder management skills.
Benefits:
  • Opportunity to make a difference: Join a team that values innovation and customer experience.
  • Collaborative environment: Work with talented professionals who share your passion for delivering exceptional customer experiences.
  • Professional growth: Develop your skills and expertise through training and mentorship programs.
Equal Opportunity Employer

  • Elevate User Experience

    2 days ago

    Taguig, National Capital Region, Philippines beBeeDesign Full time ₱900,000 - ₱1,200,000

    Senior UI Designer OpportunityRole Overview:We are seeking a talented Senior UI Designer to join our team. This is an excellent opportunity for a seasoned designer to make a significant impact on the user experience of our platform.Key Responsibilities:Develop and maintain a comprehensive design system, ensuring consistency and efficiency across the...

  • Customer Experience

    7 hours ago

    Taguig, National Capital Region, Philippines CRIF Full time ₱150,000 - ₱300,000 per year

    COMPANY DESCRIPTIONCRIF is a global leader in credit bureau, business information, and credit risk management solutions. We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fueling...

  • Customer Experience Quality Lead

    7 hours ago

    Taguig, National Capital Region, Philippines AboitizPower Full time $104,000 - $130,878 per year

    Job ID: 2973Location: TaguigCompany: Aboitiz Power CorporationDepartment: AP DU Customer ExperienceEmployment Type: RegularWork Arrangement: HybridMissionThe CX Quality Lead sets the standards for Customer Experience, and takes the lead on discovering new ways to raise these standards by looking at the quality of interactions within the end-to-end customer...

  • Customer Experience Quality Lead

    3 weeks ago

    Taguig, National Capital Region, Philippines Aboitiz Power Full time

    Select how often (in days) to receive an alert:The CX Quality Lead sets the standards for Customer Experience, and takes the lead on discovering new ways to raise these standards by looking at the quality of interactions within the end-to-end customer journey. S/he ensures that these standards are implemented across AP DU and are evaluated regularly and...

  • Customer Experience

    7 hours ago

    Taguig, National Capital Region, Philippines UNILEVER Full time $60,000 - $80,000 per year

    JOB PURPOSE The Customer Experience (CX) Omni-Retail Group Assistant Manager serves as the face of Unilever Supply Chain to the customer. This role is pivotal in fostering win-win partnerships with retailers through exceptional customer collaboration. KEY RESPONSIBILITIES Customer Service and Driving ImprovementSupply Chain practitioners partnering with...

  • Episode Experience Lead

    4 days ago

    Taguig, National Capital Region, Philippines Globe Telecom Full time

    OverviewJoin to apply for the Episode Experience Lead role at Globe Telecom.At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionResponsible for executing and driving the improvements of a...

  • Customer Experience Specialist

    4 days ago

    Taguig, National Capital Region, Philippines beBeeService Full time ₱900,000 - ₱1,200,000

    Customer Service LeaderThis leadership role oversees the end-to-end customer service function, including managing contact center operations and driving continuous improvement.Key Responsibilities:Lead a team of customer service managers, team leads, and associates to optimize performance and achieve business objectives.Establish key performance indicators...

  • Customer Experience DT Assistant Manager

    6 hours ago

    Taguig, National Capital Region, Philippines Unilever Full time $90,000 - $120,000 per year

    MAIN JOB PURPOSE:As the Customer Experience Distributive Trade Assistant Manager, you will lead end-to-end enhancements across the customer experience operations, enabling transformative change in how distributors and business units operate. You will drive operational reinvention through digital tools, intelligent forecasting, and collaborative planning. By...

  • Customer Experience DT Assistant Manager

    6 hours ago

    Taguig, National Capital Region, Philippines Unilever Full time ₱900,000 - ₱1,200,000 per year

    MAIN JOB PURPOSE:As the Customer Experience Distributive Trade Assistant Manager, you will lead end-to-end enhancements across the customer experience operations, enabling transformative change in how distributors and business units operate. You will drive operational reinvention through digital tools, intelligent forecasting, and collaborative planning. By...

  • Customer Experience Strategist

    2 days ago

    Taguig, National Capital Region, Philippines beBeeCustomerExperience Full time ₱900,000 - ₱1,200,000

    Key Roles and Responsibilities:Lead a Team to supervise customer experience and implement effective strategies.About the RoleThe Customer Experience Supervisor oversees the efficient operation of the customer experience unit, ensuring that all customer interactions are handled professionally and effectively. This role involves supervising a team of customer...