Technical Services Expert

2 days ago

Lipa City, Calabarzon, Philippines beBeeSoftware Full time $55,000 - $85,000
Job Overview:

The Software Support Specialist II role involves delivering top-notch technical assistance to clients, addressing their product-related queries and issues. This position necessitates close collaboration with cross-functional teams to analyze, resolve, and document problems.

Key Responsibilities:
  • Provide exceptional support services to partners through multiple channels including email, phone, chat, cases, and remote sessions
  • Maintain an in-depth understanding of software products and services, ensuring accurate and timely support
  • Identify areas for process enhancement and contribute to the development of knowledge base articles
  • Collaborate with peers to resolve complex issues and provide guidance on best practices
  • Escalate critical issues to leadership and development teams as needed
Requirements:
  • Bachelor's degree in a related field or equivalent business experience
  • At least 2 years of relevant experience, preferably in a technical service-oriented position
  • Strong written and verbal communication skills, with excellent interpersonal abilities
  • Ability to work independently and as part of a team, with a strong attention to detail
Why This Role Matters:

This position plays a vital role in ensuring customer satisfaction and loyalty by providing prompt and effective solutions to technical issues.

What We Offer:

We are committed to fostering a collaborative and dynamic work environment that encourages growth, learning, and innovation.

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