Technical Solution Consultant

4 days ago


Manila, National Capital Region, Philippines Five9 Philippines Inc. Full time

We are looking for a highly motivated Technical Solution Consultant to join our Customer Success team at Five9 Philippines Inc. The ideal candidate will have a strong background in technical consulting and a passion for delivering exceptional customer experiences.

About the Role

The Technical Solution Consultant will be responsible for providing technical consulting services to our clients, including developing customized solutions to meet their specific needs. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Key Responsibilities
  • Provide technical consulting services to clients, including developing customized solutions to meet their specific needs.
  • Collaborate with internal stakeholders to identify opportunities for improving our services and products.
  • Develop and maintain relationships with key clients and stakeholders.
  • Stay up-to-date with industry trends and developments, and apply this knowledge to improve our services and products.
  • Participate in training and development programs to enhance technical skills and knowledge.
Requirements
  • 3-5 years of experience in a technical consulting role.
  • Strong technical knowledge of networking theories and protocols.
  • Experience with call center solutions and technologies.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Bachelor's degree in a technical field and/or comparable industry certifications and experience.


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