Current jobs related to Performance Enhancement Director - Manila, National Capital Region - Sutherland

  • Performance Enhancement Specialist

    14 hours ago

    Manila, National Capital Region, Philippines SPX PHILIPPINES INC. Full time

    We are seeking a highly skilled Performance Enhancement Specialist to join our team at SPX Philippines Inc.The Performance Enhancement Specialist will play a crucial role in enhancing the performance of our organization by analyzing current processes and identifying areas for improvement.This role involves developing and implementing solutions to address...

  • Performance Enhancement Consultant

    13 hours ago

    Manila, National Capital Region, Philippines Security Bank Corporation Full time

    Quality Interactions Officer Job SummaryThe Quality Interactions Officer will be responsible for monitoring Agents' calls, evaluating performance, and providing feedback to support their KPIs. This role will work closely with the Quality Interactions Team Leader, Learning & Development Officers, and Team Leaders of Operations to enhance Agents' performance...

  • Organizational Performance Enhancer

    6 days ago

    Manila, National Capital Region, Philippines Manila North Harbour Port, Inc. Full time

    Job Overview:We are seeking a highly skilled Organizational Performance Enhancer to join our team at Manila North Harbour Port, Inc. This role will be responsible for planning and implementing training schedules to ensure compliance with required employee competencies and meeting developmental individual plans in a timely and cost-efficient manner.The ideal...

  • Operations Performance Enhancement Manager

    14 hours ago

    Manila, National Capital Region, Philippines Business Trends Philippines Full time

    About Our TeamWe are looking for a talented Operations Performance Enhancement Manager who can utilize project management tools and methodologies to track project performance and identify areas for improvement. You will collect, analyze, and interpret utilization trends and project management data to create comprehensive reports and present them to...

  • Performance Marketing Director

    4 days ago

    Manila, National Capital Region, Philippines Lazada Full time

    We are looking for a results-driven Performance Marketing Director to join our team at Lazada. As a Top Accounts Lead, you will play a critical role in driving revenue growth and adoption of our AI-powered marketing tools.The successful candidate will have strong business acumen, analytical skills, and the ability to deliver pitches to brand partners. They...

  • Corporate Performance Enhancement Expert

    4 days ago

    Manila, National Capital Region, Philippines SWEETSUGARDOLLS BEAUTY PRODUCTS TRADING INC. Full time

    About the Role:As a Corporate Performance Enhancement Expert, you will play a critical role in driving business performance through effective training and development initiatives.Key Responsibilities:Performance Improvement: Identify areas for improvement and design training programs to address these gaps.Process Optimization: Collaborate with department...

  • Systems Enhancement Consultant

    7 days ago

    Manila, National Capital Region, Philippines CARNIVAL CRUISE LINES Full time

    Job DescriptionThe Business Analyst will play a key role in driving business process improvements and system enhancements at CASI, a Carnival Cruise Line entity in the Philippines.Responsibilities include collaborating with directors and senior leaders to identify areas for improvement and developing strategic plans to address them.The successful candidate...

  • Team Performance Director

    13 hours ago

    Manila, National Capital Region, Philippines TRANSCOSMOS ASIA PHILIPPINES, INC. Full time

    **Overview of the Position:**The Team Performance Director will be responsible for overseeing daily and weekly operational activities and adjusting strategies to achieve Service Level Agreements (SLAs) within available constraints. This role requires a candidate with excellent leadership and analytical skills to lead a team and drive performance.**Key...

  • Sales Performance Director

    14 hours ago

    Manila, National Capital Region, Philippines Authentic Caps Distribution Inc. Full time

    The Sales Performance Director is responsible for driving sales growth and improving profitability in the assigned area. This role requires a high level of leadership, strategic thinking, and analytical skills to achieve sales targets and improve market share.Key Responsibilities:Develop and implement sales strategies to drive business growthLead the sales...

  • Business Operations Director

    4 hours ago

    Manila, National Capital Region, Philippines Gentem Consulting Services Inc. Full time

    About the Opportunity:We are offering a challenging and rewarding opportunity for an experienced Operations Manager to join our team at Gentem Consulting Services Inc. As a critical member of our operations team, you will be responsible for maintaining high standards, driving financial performance, and providing leadership to junior staff members.Job...

  • Performance Analytics Director

    14 hours ago

    Manila, National Capital Region, Philippines Isentia Manila, Inc. Full time

    **Job Requirements**We are looking for a highly motivated Performance Analytics Director to provide leadership and mentorship to junior analysts.The successful candidate will have experience in team leadership, data analysis, and professional development.Key ResponsibilitiesJunior Analyst SupportGuide and support junior analysts in their professional...

  • System Enhancement Analyst

    4 hours ago

    Manila, National Capital Region, Philippines Carnival Corporation & plc Full time

    Carnival Corporation & plc, a global leader in the cruise industry, is seeking a skilled Business Analyst to join its team in the Philippines. As a Business Analyst, you will drive business process improvement and system enhancements that support the company's strategic objectives.The ideal candidate will possess a strong understanding of business processes...

  • Leadership and Performance Sales Director

    4 days ago

    Manila, National Capital Region, Philippines Public Safety Savings and Loan Association, Inc. (PSSLAI) Full time

    We are seeking a Leadership and Performance Sales Director to join our team at Public Safety Savings and Loan Association, Inc. (PSSLAI). As a key member of our organization, this individual will be responsible for leading the Agent's Management unit in achieving sales targets.The ideal candidate will possess strong leadership skills, a proven track record...

  • Sales Director

    4 days ago

    Manila, National Capital Region, Philippines findfolks Full time

    Are you a sales professional looking for a challenging role? Do you have a proven track record of driving revenue growth and expanding sales teams? We're seeking a Sales Director to join our team!About the Job:Build and lead a high-performing sales team to drive revenue growth and expand our customer base.Develop and implement strategic sales initiatives to...

  • Operations Director

    4 days ago

    Manila, National Capital Region, Philippines Shopee Full time

    Job Title: Operations DirectorWe are seeking an experienced Operations Director to oversee daily hub operations at Shopee. This role involves ensuring smooth and efficient functioning, adherence to established procedures, policies, and regulations.Main Responsibilities:Lead team briefings and conduct weekly staff meetings to discuss key performance...

  • Facilities Operations Director

    7 days ago

    Manila, National Capital Region, Philippines SM Development Corporation Full time

    Job DescriptionThis Facilities Operations Director role involves providing strategic leadership and direction to the facilities operations team at SM Development Corporation. The successful candidate will have a proven track record of delivering high-quality services and driving process improvements.Key responsibilities include overseeing the day-to-day...

  • Enterprise Systems Director

    3 days ago

    Manila, National Capital Region, Philippines Robinsons Supermarket Corporation Full time

    Job Description:We are seeking a skilled Enterprise Systems Director to oversee the functional IT support of ERP solutions. This role involves ensuring seamless system operations and user satisfaction.The successful candidate will lead project management support to drive successful implementation of enterprise-wide initiatives and oversee user training...

  • RAN Performance Management Director

    7 days ago

    Manila, National Capital Region, Philippines Globe Telecom Full time

    Job OverviewGlobe Telecom is seeking an experienced professional to lead its Radio Access Network (RAN) optimization efforts. As a RAN Performance Management Director, you will be responsible for ensuring that our RAN services meet global standards and best practices.Key ResponsibilitiesRFP Technical Lead: Oversee the technical evaluation of vendors for RAN...

  • Operations Director

    7 days ago

    Manila, National Capital Region, Philippines Shopee Full time

    As an Operations Director at Shopee, you will oversee the daily functioning of our hub, ensuring seamless and efficient operations.ResponsibilitiesEnsure adherence to established procedures, policies, and regulations.Lead team briefings and conduct weekly staff meetings to assess team performance.Drive continuous improvement in key performance indicators...

  • Engineering Operations Director

    14 hours ago

    Manila, National Capital Region, Philippines Robinsons Land Corporation Full time

    Job DescriptionThe Engineering Operations Director at Robinsons Land Corporation is responsible for overseeing the overall operations of our properties. This involves managing and monitoring all equipment, assessing facilities efficiency, and proposing residential improvements to enhance our services.Key Responsibilities:Manage and coordinate Engineering...

Performance Enhancement Director

2 weeks ago

Manila, National Capital Region, Philippines Sutherland Full time
About the Job

This is an exciting opportunity to join our team as a Customer Experience Lead. In this role, you will be responsible for driving our mission forward and leading our Customer Experience Team to deliver exceptional customer experiences.

Main Responsibilities
  • Lead the development and implementation of strategies to enhance customer experience.
  • Manage cross-functional teams to achieve business objectives.
  • Analyze data to inform business decisions.
  • Communicate effectively with stakeholders at all levels.
Key Performance IndicatorsCE Team Delivery
  • Monitor and sustain continuous program improvement on CE metrics.
  • Meet program-specific staffing requirements and equip CE Specialists to perform tasks.
  • Improve process credibility and enhance client relationships.
Team Development
  • Boost CE Team performance and delivery through regular coaching sessions and training interventions.
  • Develop team members' skills through classroom and on-the-job training.
Continuous Improvement Framework Deployment and Analysis
  • Generate CI monthly analysis using the standard process.
  • Monitor CI goals and address new gaps identified.