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Resort Operations Coordinator

2 weeks ago

Makati City, National Capital Region, Philippines Shangri-La Group Full time

Located in a thriving nature reserve, Shangri-La's Boracay Resort and Spa is a luxurious getaway for those seeking relaxation and rejuvenation. The resort features 219 rooms, including 36 villas and suites, as well as a range of leisure facilities and 350 meters of secluded beach front.

Role Description

This Front Office Manager position is responsible for leading the front desk team to deliver exceptional guest service. Key responsibilities include managing front desk operations, processing payments, and responding to guest inquiries in a timely and professional manner.

Responsibilities
  • Lead the front desk team to achieve high standards of guest service.
  • Manage front desk operations, including guest registration and checkout.
  • Process payments accurately and efficiently.
Requirements
  • A degree in Hospitality Management or a related field.
  • Proven leadership and management skills.
  • Experience in an International Hotel or Resort is highly desirable.