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Strategic Operations Director

1 week ago

Taguig, National Capital Region, Philippines R1 RCM Full time

As a Strategic Operations Director at R1 RCM Inc., you will play a critical role in shaping the company's operations and ensuring its continued growth and success.

About Us

R1 RCM is a leading provider of healthcare revenue cycle management solutions. We are dedicated to delivering innovative, technology-enabled solutions that improve patient care and outcomes while reducing costs for our clients.

Your Role

We are seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for leading and directing a team of 4-5 team leaders/supervisors who will have individual teams consisting of no more than 25 employees each. You will oversee contact center performance, ensure contractual SLAs are met consistently, and serve as a mentor to current team leaders/supervisors and all CSR employees.

About the Job

  • Lead and direct a staff of 4-5 team leaders/supervisors that will have individual teams consisting of no more than 25 employees each.
  • Ensure calls from patients for multiple client hospital sites are answered within the client service levels and handled in a quality manner.
  • Oversee and manage contact center performance to ensure contractual SLAs are met consistently.
  • Serve as a mentor to current team leaders/supervisors and all CSR employees by consistently displaying the R1 values.
  • Develop and implement recommendations and provide formal feedback on project results and team performance to management.
  • Supports new client expansion development and implementation.

About You

To be successful in this role, you will need to have 3 – 5 years' experience in delivering customer service in a hospital or health care call center environment. You should also have a Bachelor's Degree or equivalent experience, and Master's degree from an accredited university is preferred. Additionally, you should have outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed.

Our Culture

We offer a culture of excellence that drives customer success and improves patient care. Our associates are given valuable opportunities to contribute, innovate, and create meaningful work that makes an impact in the communities we serve around the world. We believe in giving back to the community and offer a competitive benefits package.

What We Offer

  • Competitive Total Rewards Package
  • Target variable incentives
  • Medical Plan (HMO) from Day 1 of employment with free dependents
  • Life insurance
  • Paid Time-Off Benefits
  • Sick Leave Conversion
  • Night Differential offered
  • Employee Referral Program
  • All Mandatory Statutory Benefits

Equal Employment Opportunity

R1 RCM Inc. is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law.