Financial Fraud Specialist

5 days ago


Manila, National Capital Region, Philippines beBeeFraud Full time $63,150 - $89,100
Job Description

Our organization is seeking a skilled professional to manage challenging situations by offering fraud detection, prevention, remediation and recovery solutions. The ideal candidate will have excellent oral and written communication skills in English and Mandarin, as well as the ability to quickly adapt and learn new products and technologies.

The selected individual will be responsible for making outbound calls to clients and internal partners to validate payments, monitoring various queues for potential fraud payments, and troubleshooting payment transactions to identify false positives. They will also ensure accurate and timely documentation of all interactions, react and escalate confirmed fraud payments, and process end-to-end fraud flow for confirmed fraud and fraud activities.

In addition, the successful candidate will ensure client satisfaction and confidence with our payment products and services, support the development and maintenance of policies, procedures, and training materials, and partner with other teams to resolve client issues and meet business goals.



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