Digital Service Expert

1 day ago

Caloocan City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱9,000 - ₱15,000
Job Title:

Technical Support Specialist

About This Role

This pivotal position requires an expert to provide exceptional service and technical assistance to customers, ensuring they maximize their experience with our products and services.

Main Responsibilities
  • Provide real-time support through ticketing systems and calls, ensuring prompt and accurate resolutions.
  • Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
  • Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.
Key Skills Required
  • In-depth knowledge of products, including assembly, software, hardware, printing solutions, and account management.
  • Troubleshooting and resolving technical issues while escalating complex cases when necessary.
  • Strong problem-solving skills with a customer-centric mindset.
  • Ability to troubleshoot technical issues in a clear, concise manner.
Essential Qualifications
  • 2-3 years of technical support experience.
  • Previous experience troubleshooting hardware and software remotely is required.
  • Exceptional written and verbal communication skills.
Preferred Attributes
  • Familiarity with ticketing systems.
  • Background in technology or event-related fields is a plus.
  • Proactive and resourceful in identifying solutions.

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