Customer Experience Lead

2 weeks ago


Quezon City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

About Our Team

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At Australia and New Zealand Banking Group Limited, we value diversity and inclusion. Our team in Manila plays a critical role in executing our strategy and delivering what matters most to our customers and the bank.

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Key Responsibilities:

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  • Program Execution: You will be responsible for leading in-scope CCC programs of work and initiatives, including undertaking discovery and opportunities analysis.">
  • Stakeholder Engagement: You will engage with stakeholders across the business to promote operational responsiveness and execute opportunities.">
  • Decision Making and Implementation: You will facilitate decision making and program implementation, supporting the CCC Initiative Manager in executing the centralised engagement model for CCC.">
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Your experience in project management and change will enable you to effectively manage multiple projects and priorities while maintaining strong relationships with stakeholders.

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We are proud to offer a range of benefits, including access to health and wellbeing services, flexible working options, and a growth mindset culture where everyone can learn and grow together.



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