Customer Experience Representative

5 days ago


Quezon City, National Capital Region, Philippines Neksjob Philippines Full time

We are looking for a Customer Experience Representative to join our team at Neksjob Philippines. As a representative, you will be responsible for providing exceptional customer experiences, assisting with their purchases, troubleshooting, and warranty claims.

Responsibilities
  • Provide technical guidance to customers on device setup, connectivity issues, and software updates.
  • Assist customers with order inquiries, product recommendations, and troubleshooting.
  • Handle warranty claims, repairs, and return processes efficiently.

You will work closely with our customers to understand their needs and provide solutions that meet their expectations. This role requires strong problem-solving and technical troubleshooting skills, as well as excellent communication and multitasking abilities.

Requirements

  • At least High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).
  • At least 6 months of customer service experience, preferably in electronics or tech support.
  • Strong passion for gadgets, electronics, and consumer technology.

About Our Company

Neksjob Philippines is a leading provider of customer service solutions for consumer electronics and gadgets. We offer competitive salaries, comprehensive product training, and career growth opportunities to our employees.



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