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Telecommunication Specialist
1 week ago
About the Role: As a Telecommunication Analyst, you will be responsible for analyzing request queues to establish fulfillment approaches, completing service requests in a timely manner using established standards and quality, and communicating effectively with stakeholders. You will also work closely with cross-functional teams to execute credentialing-related access audits, analyze data trends to provide recommendations for IT process improvements, and ensure compliance with company policies and procedures.
Key Responsibilities:
- Analyze request queue to determine fulfillment approach.
- Complete service request in a timely manner using established standards and quality.
- Collaborate with business and IT teams to resolve issues.
- Execute credentialing-related access audits.
- Analyze data trends to identify opportunities for IT process improvements.
- Ensure compliance with company policies and procedures.
Requirements: To be successful in this role, you will need clear, confident, and concise communication skills, 2+ years of experience in IT or business, and proficiency in Rally or ServiceNow for intake requests. Additionally, you should have experience working on contact center telephony platforms, facilitating collaboration across multiple teams, and working in large enterprise environments.