Real-Time Data Analyst

24 hours ago

Pasay, National Capital Region, Philippines beBeePerformance Full time ₱943,000 - ₱1,346,000
Job Title: Real-Time Performance Specialist

Are you passionate about data analysis and problem-solving? We're looking for a skilled Real-Time Performance Specialist to join our team. As a key member of our operations team, you will be responsible for managing and balancing service levels across all internal and external locations, lines of business, and products.

Key Responsibilities:

  • Update and process data for real-time performance analysis.
  • Obtain quantifiable performance figures to make critical recommendations for improving account performance.
  • Manage and monitor the queue for the Operations account against the attainment of passing service levels.
  • Communicate proactively with Operations Management to ensure timely and appropriate communication regarding the performance of the account.
  • Act as the central point of communication regarding account performance by cascading vital information to key decision-makers.
  • Escalate relevant information on account performance to Management and ensure proper documentation on major incidents.
  • Stay up-to-date on new policies and procedures addressing day-to-day issues of specific accounts.
  • Provide information on key issues and challenges in attaining service levels and devise necessary responses to resolve such matters.

Requirements and Characteristics:

  • Commit to your work schedule, be punctual, and be accountable for your actions.
  • Remain engaged and responsive to all internal communications.
  • Be self-reliant with an information seeker mindset.
  • Have keen analytical skills to review information, analyze data, and make appropriate recommendations for improvement.
  • Possess strong communication skills to ensure that employees are kept informed of developments effectively, and to ensure that all appropriate staff are aware of issues.
  • Be able to manage a range of tasks, prioritize responsibilities, and meet deadlines.
  • Work effectively in fast-paced situations, and adapt to rapid changes in information, process, direction, or immediate workflow.

Qualifications and Physical Requirements:

  • High school diploma or equivalent with a minimum of 1 year of WFM or related experience.
  • Strong internet connection with the ability to support online systems and applications.
  • Ability to see, talk, and hear in order to communicate with others to exchange information verbally and in writing.
  • Ability to operate a computer/laptop and a headset.
  • Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time.

Availability:

Full-Time position with weekdays, weekends, and nighttime availability.

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