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Digital Transformation Business Leader

2 weeks ago

Manila, National Capital Region, Philippines International Container Terminal Services, Inc. (ICTSI) Full time
Job Description

The Senior Digital Transformation Sr. Specialist will be responsible for driving the adoption of ICTSI's digital initiatives across PH Terminals by identifying opportunities for process improvement, implementing digital tools, and ensuring seamless customer experiences.

This position is ideal for professionals experienced in digital logistics, business development, and customer-focused digital solutions.

  • Digital Project Roll-out & Implementation: Assist in developing and executing digital transformation strategies that align with business goals, focusing on rolling-out ICTSI digital solutions to PH Terminals and making sure that the terminals continue to push customer adoption of the application systems.
  • Customer-Centric Experience Optimization: Design and implement digital solutions that improve customer engagement and retention, collaborating with CRM and IT teams to ensure seamless user experiences.
  • PH Terminal Governance: Assist in establishing PH Terminal communities – Docs, Ops, HSE, IT, Commercial to unlock a streamlined and standardized Philippine Terminal Operation in achieving scalability for a better customer experience across ports nationwide.
  • Collaboration Across Teams: Work closely with PH Terminals, Global IT and internal teams in PHComm to ensure digital solutions meet both business and customer needs, while maintaining high standards of quality and performance.
  • Data-Driven Decision Making: Establish and promote customer feedback mechanism to get insights and initiate customer-driven improvements and ensure continuous development.
  • Change Management: Support the development of change management plans to ensure smooth transitions to new digital tools for PH Terminals, not limited to user training, standardization and system updates.