Knowledge Ecosystem Architect

2 weeks ago

Imus, Calabarzon, Philippines beBeeKnowledge Full time $17,000 - $22,000
Job Title: Knowledge Manager

The ideal candidate for this role is a strategic leader responsible for overseeing the organization's knowledge management ecosystem. This includes developing and implementing a vision for governance, continuous improvement, and knowledge sharing across teams.

This role requires deep technical expertise in IT operational areas such as Systems Administration and broader IT Support/infrastructure. The successful candidate will possess excellent technical acumen, linguistic proficiency, and the ability to communicate complex technical concepts to diverse audiences.

Key responsibilities include defining and implementing an IT knowledge management strategy, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles. Additionally, the candidate will develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.

Requirements for this role include a minimum of 3+ years of progressive experience in IT Service Management, with significant portions dedicated to Knowledge Management leadership roles. The ideal candidate will have at least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role. Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework is also required.

Certifications such as ITIL v4 Foundation and KCS v6 Practices are highly desirable. The successful candidate will possess exceptional skills in technical writing, editing, and content quality assurance. They will also be well-versed in IT infrastructure, troubleshooting, and daily operational challenges, with a strong understanding of operating systems (Windows, Linux), hardware, networking, and IT security concepts.

Skill & Competencies:

  • Technical Acumen: In-depth knowledge of IT infrastructure, troubleshooting, and daily operational challenges, including operating systems (Windows, Linux), hardware, networking, and IT security concepts.
  • Linguistic Proficiency: Exceptional command of the English language, including advanced grammar, syntax, punctuation, and style, with the ability to simplify complex technical information for diverse audiences.
  • Process & Methodologies: Expert-level understanding and practical application of ITIL v4 and KCS v6 principles and practices.
  • Communication & Collaboration: Excellent written and verbal communication skills, with the ability to engage, influence, and build strong relationships with technical teams, business stakeholders, and leadership.

Benefits: This role offers opportunities for professional growth and development, with the chance to make a meaningful impact on the organization's knowledge management ecosystem.

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